Switching to a new gym management software solution can be a daunting and time consuming process.
Our change management experts will guide you through the entire transition period. Our project management team will deliver a hassle-free smooth implementation and onboarding process that’s delivered on-time and to the specifications of your business.
We will import 100% of your data, no matter the size of your database or the number of records - minimising any impact for your members.
We’re here to support you with training when you need it.
Throughout the implementation process your team will have access to our online e-learning platform featuring a range of learning plans. Coupled with advice from our experts and an intuitive user experience, we’ll have your team quickly up-to-speed and using Resamania successfully.
Where you’ve chosen to use our hardware, we can provide an expert team to install access control across your facilities.The installation will cover access control elements on entry and exit turnstiles, locks, gates, lifts, access doors and parking barriers across your sites. We can work both in existing sites to add or change an access point, and in new sites under construction. Installation will be supported by:
- an electrician for the wiring of your club.
- a carpenter, if there are doors to operate, to install turnstiles, locks and gates.
Availability & support
Resamania is hosted and replicated in real-time in two UK-based data centres. These dedicated servers work in parallel and ensure your site and your data is accessible with 99.5% up-time.
Plus, for access control, the local installation of our RESABOX hardware guarantees optimised operation, even in the event of an internet outage.
Our responsive, knowledgeable, client service team is on hand to help. Support requests can be submitted at through our online portal. The team is available Monday to Friday from 9am to 5pm. Operating to high SLAs, we typically process support requests within 4 working hours.
Reduce churn, increase revenue and free up time to focus on engaging members, with our fully managed Direct Debit collections service. An end-to-end solution integrated into our gym management software, you’ll have a complete view of each member, that’s up-to-date and accurate.
Save time spent handling routine payment queries from members. Our experienced members services team, paired with member self-service technology, will act as an extension of your team to serve your members.
Remove the burden of chasing up overdue membership payments for your team. Rely on our proven processes and knowhow to re-engage and win back members with overdue or missed payments.
We offer hosting and professional backup for your data.
You own your club data and can access it at any time from any device connected to the Internet.
The application is hosted on secure servers.
Your data will be backed up daily.